Privacy Policy — Airport Taxi Oshawa

Airport Taxi Oshawa ("we," "us," or "our") operates the website https://airporttaxioshawa.ca and provides airport taxi booking services in the Oshawa area. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.

Information We Collect

When you book a ride through our website or contact us by phone, we collect the following information:

Name — to identify you for your driver and on your booking request.
Email address — to send your booking acknowledgement and trip updates.
Phone number — so your driver can reach you and for SMS notifications about your ride.
Pickup and drop-off addresses — to route your trip and confirm your fare.
Scheduled pickup date and time — to dispatch your driver at the right moment.
Number of passengers and luggage count — to ensure the right vehicle is assigned.
Trip notes — any special instructions you provide when booking (e.g., building access codes, child seat requests).

We do not collect credit card or payment information through our website. Payment is processed securely at the end of your trip.

How We Use Your Information

We use the information we collect to:

Process your booking request and follow up to confirm your ride.
Dispatch a driver to your pickup location at the scheduled time.
Send booking acknowledgements and ride status updates via email and SMS.
Contact you if there are changes to your ride (e.g., driver delays, flight tracking updates).
Improve our service quality based on aggregated, anonymized booking data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use a limited number of third-party service providers to operate our booking platform:

Postmark (email delivery) — receives your email address to send booking confirmations and ride updates.
Twilio (SMS delivery) — receives your phone number to send text notifications about your ride.
Cloudflare (website hosting and security) — processes requests to our website and provides bot protection via Turnstile challenge tokens.

These providers process your data solely to deliver the services described above and are bound by their own privacy policies.

Cookies and Tracking

Our website is a static site and does not set cookies for tracking or advertising purposes. We do not use Google Analytics, Facebook Pixel, or any third-party tracking scripts.

The Cloudflare Turnstile verification used on our booking form generates a session-only token to prevent automated spam submissions. This token is not stored after your session ends and is not used for tracking.

Data Retention

We retain booking data (your name, contact information, and trip details) for up to 2 years after your trip date. This allows us to handle any post-trip inquiries, resolve disputes, and comply with business record-keeping requirements. After 2 years, booking data is permanently deleted.

Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate information in your booking records.
Delete your personal data, subject to legal retention requirements.
Withdraw consent for SMS or email notifications at any time.

To exercise any of these rights, contact us at [email protected] with your name and booking reference number. We will respond within 30 days.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All data is transmitted over encrypted HTTPS connections. Our database is hosted on a private network that is not directly accessible from the public internet.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: [email protected]
Phone: 289-481-0486